Cherry™ are committed to trustworthy, technically competent customer service. Many common issues are covered below. If you cant find the answer to your question below, please contact the Cherry™ helpdesk.
Contact My Cherry Mobile On :
To download the User Guide for your Cherry SIM Click Here
Troubleshooting
- What happens to Cherry if unused?
- I have forgotten my PIN code
- I have blocked my SIM card by entering the PIN code incorrectly more than three times
- I have lost my SIM
- I have a technical problem
- Cannot make calls
- Call quality issues
- Cannot access voicemail
What happens to Cherry if unused?
Your Cherry SIM card will remain active for nine months after the last phone call or text message that you make or send. Every call or message automatically extends the activity of the card by nine months from that date.
This was printed on the letter sent out to you at the time of purchase. If you cannot find this letter please give us a call.
I have blocked my SIM card by entering the PIN code incorrectly more than three times
Call us and we can provide the PUK code. Enter the code then the old PIN code. If entering the PUK code does not unblock the SIM then you have attempted to enter the wrong PIN code too many times and the SIM is permanently blocked. You will need to have a new SIM ordered with the existing number on. A charge will be applied to your account for this; if you do not have enough credit then you will have to top up before we dispatch the SIM.
You have to order a new SIM with the existing number on. A charge will be applied to your account for this; if you do not have enough credit then you will have to top up before we dispatch the SIM.
If you are experiencing technical difficulties, please refer to the following tips. If they don’t resolve your problem, please email info@mycherrymobile.com in the first instance or contact Cherry customer support on 0044 (0) 141 353 0111 from another phone in UK
Check to make sure your SIM is properly inserted. Make sure you are getting a signal. If there is no coverage (network not available), yet you know mobile services exist in the area, it’s possible that Cherry SIM does not have roaming agreements in that country. Please check online at www.mycherrymobile.com and to ensure that your call is not disrupted, please make sure that you have sufficient credit in your account to cover call costs.
If the quality of the call is bad, ensure you have a proper signal. If you have a good signal, the line may be at fault – please hang up and redial.
Go to the voicemail section on your user guide and try all the methods listed to access your voicemail. If you are still having problems, please email help@mycherrymobile.com or call customer services.
