Cherry™ are committed to trustworthy, technically competent customer service. Many common issues are covered below. If you cant find the answer to your question below, please contact the Cherry™ helpdesk.

Contact My Cherry Mobile On :

To download the User Guide for your Cherry SIM Click Here

Getting started

• Where can I use Cherry SIM?
• What are the opening hours for customer service?
• Is my handset compatible?
• Can I port my munber to Cherry?
• Can I make conference calls?
• Can I record calls?
• Are calls billed per minute?
• Is there a charge for billing?
  

Where can I use Cherry SIM?

Cherry can be used in more than 96 countries and this figure is growing rapidly.

What are the opening hours for customer service?

You can call Cherry customer services team on +44 (0) 141 353 0111 during normal office hours. To get a quick reply you can email info@mycherrymobile.com

* Except Public Holidays.

Is my handset Compatible?

Most handsets are compatible, we are currently compiling an updated list.

Can I port my number to Cherry?

Unfortunately due to the nature of our service we cannot port numbers.

Can I make conference calls?

Yes, you can initiate a Cherry conference call with as many people as you like, all at low cost.

Can I record calls?

Unfortunately you cannot record calls.

Are calls billed per minute?

Yes, calls are billed every 60 seconds. There is a connection fee of 17pence on each successfully connected call.